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Privacy Policy

Table of Contents

Last updated: November 2025

This Privacy Policy explains how Anne Raw Counselling & Coaching (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit anneraw.co.uk, make an enquiry, or book a session.

Who we are

This website is owned and operated by Anne Raw Counselling & Coaching, a private counselling and coaching practice based in Sheffield, United Kingdom.

Anne Raw is the data controller responsible for any personal information collected through this website or provided directly in the course of counselling or coaching work.

Contact details:
Anne Raw Counselling & Coaching
First Floor, 350 Omega Court, Sheffield S11 8FT
Email: support@anneraw.co.uk

The website is maintained by Sarah Robinson, a professional web developer and server administrator. Sarah provides technical support only and does not access or process client information unless necessary for essential maintenance. She has signed a confidentiality agreement (NDA) to ensure full data protection compliance.

Information we collect

We collect information that you choose to share, including:

  • Name
  • Email address
  • Telephone number
  • Message details
  • Booking details such as date, time and any notes

This data may be collected through the website contact form or BookingPress booking form.

How your data is stored and used

  • Messages and bookings are stored securely in WordPress and BookingPress.
  • A copy may also be sent by email to Anne Raw for the purpose of responding to your enquiry or booking.
  • Data is used only to provide counselling or coaching services, manage appointments, and communicate with you.

We do not sell, rent or share your information with third parties for marketing purposes.

Data retention

  • Website and booking data are stored for up to 12 months after the last contact or booking.
  • Emails may be retained for up to seven years or longer to meet legal, professional and record-keeping obligations.
  • You may request deletion of your personal data at any time unless retention is legally required.

Client confidentiality

Counselling and coaching notes are kept securely and separately from website or email systems. These are not shared with anyone without your explicit consent, except where required by law or professional duty of care.

Third-party services

We use trusted providers to operate this website:

  • SiteGround (Hosting): secure UK/EU-based hosting environment.
  • Google Analytics & Google Maps: help understand website use and display maps.
  • BookingPress: processes booking details securely on the website.
  • CookieYes: manages visitor cookie consent preferences.

These services may process limited technical data (such as IP addresses) under their own privacy policies.

Your rights

You have the right to:

  • Request access to the information we hold about you
  • Ask for corrections or deletion of your data
  • Withdraw consent at any time
  • Raise a concern with the UK Information Commissioner’s Office (ICO) if you believe your data has been misused

For requests, please email support@anneraw.co.uk.

Security

We use secure systems, SSL encryption and limited administrative access to protect your data from unauthorised access or disclosure.

Updates to this policy

This policy may be updated periodically. Any changes will appear on this page with a new “last updated” date.